FAQs
How does an educator request sample and desk copies?
Complete the Review & Desk Copy Request form. Please allow ample time for processing. If you have additional questions, contact publications@ahima.org.
How do I access instructor materials?
Instructor materials are only provided to verified instructors employed at a school with an .edu address. In order to protect our content (and keep answer keys from reaching students), no exceptions can be made.
To access instructor materials, complete this form. Please allow up to 5 business days for a response and verification.
If you have additional questions, contact publications@ahima.org.
How do I access textbook resources or redeem an access code?
To ensure our emails reach your inbox, please mark or have your IT department mark ahima.org and ahimapress.org as safe senders.
If you do not already have an account with AHIMA Press (note, this external site is not connected to your AHIMA ID):
If you already have an account with AHIMA Press:
If you have additional questions, contact publications@ahima.org.
How do I view my ebook and associated resources?
AHIMA Press ebooks are accessed, viewed, and downloaded from our partner, VitalSource, by logging on to their website.
Please note that most of our ebooks have a 365-day license. You must download the ebook before this period ends to continue viewing after expiration. For more information on how to view your book offline, please refer to VitalSource. AHIMA Press does not allow printing of ebooks.
For books with online resources, to view your ebook online resources, follow these steps:
If you have additional questions, contact publications@ahima.org.
To ensure our emails reach your inbox, please mark or have your IT department mark ahima.org and ahimapress.org as safe senders.
How do I request an answer key?
Answer keys are only provided to verified instructors employed at a school with an .edu address. In order to protect our content (and keep answer keys from reaching students), no exceptions can be made.
If you are an instructor and would like to request access to an answer key, complete this form.
If you have additional questions, contact publications@ahima.org.
For individuals: How do I return a textbook?
Returns of eligible, undamaged purchases are accepted within 30 days of the invoice date. To return a book purchased from the AHIMA webstore, follow these instructions:
Walsworth/AHIMA Fulfillment Center
2024 Hawthorne Ave
Saint Joseph, MI 49085
Products that are not eligible for return under any circumstance include ebooks, adaptive learning access codes, custom products, and books with access codes revealed (scratch-off coating removed).
Your request may be denied due to any of the following:
Visit our Refunds and Returns page for additional details regarding our returns process. If you have additional questions, email info@ahima.org.
For bookstores and resellers: How do I return a textbook?
Returns of eligible, undamaged purchases are accepted only with a return merchandise authorization (RMA). Authorization must be requested via email at purchase@ahima.org.
All components included with the purchase must be included with the return. To avoid damage during return shipping, please ensure the books are properly packed to withstand shipping stresses. Please package securely and include additional packing materials as needed.
The return must be received within 30 days of RMA approval. Please note:
Under no circumstances will AHIMA accept a return for a product more than 90 days after its new edition publishes or it is declared out of print/end-of-life. Other products that are not eligible for return include:
A return merchandise authorization may be denied due to any of the following:
Visit our Refunds and Returns page for complete details regarding our returns process. If you have additional questions, email info@ahima.org.
Where can I report content questions?
View updates to AHIMA Press book content here.Titles are listed in alphabetical order.
If your content question has not been addressed, please contact publications@ahima.org and allow up to 5 business days for a response.