Please contact us by calling our Customer Relations Team at (800) 335-5535.
As of April 1, 2018, virtual certificates have replaced the hard copy certificates for newly credentialed individuals. Official virtual certificates for all certifications, including a congratulatory letter and employer notification, are immediately available to print and/or save from your AHIMA CEU Center upon the granting of a certification. The certificate valid through date is automatically updated with the successful completion of each recertification cycle.
To purchase a frame or hard copy certificate for any purpose (new certification, name change, reprints of existing certifications, etc.), these can now be purchased directly through AHIMA’s certificate partner. Note: Please have your virtual certificate details available when purchasing your hard copy certificate to ensure the certificate data you enter is correct.
Requests for an extension must be received no later than 14 business days from your scheduled exam date or eligibility end date. Please see page 11 of the candidate guide for more information on the Extension Policy.
Please fill out the Eligibility Extension Request Form to apply for an extension
Please mail exam applications and fees to:
AHIMA: Exam Application
Chicago, IL 60678-2735
Attn: Certification Examinations
If this option is available through your school, please contact your school for vendor information. Transcripts must be received directly from the vendor i.e. national student clearinghouse, parchment, etc., and sent electronically to: firstname.lastname@example.org
Mail: Candidates submitting official transcripts from a CAHIIM-accredited program, please mail official transcripts (unopened/sealed in a school envelope) separately to:
Attn: Certification Transcripts
233 N. Michigan Ave., 21st Fl.
Chicago, IL 60601
Official Transcript Estimated Processing Time Frame
To request verification of an individual's certification status, please visit the credential verification portal.
Individuals may appeal the permanent revocation of credential due to failure to meet CCHIIM recertification requirements. Please submit your appeals via the Recertification Appeal Form. If you are in grace period or inactive status, and have not been permanently revoked, please refer to the Recertification Guide.
Code of Ethics Violations / Professional Misconduct
The AHIMA Code of Ethics applies to AHIMA members and credentialed professionals who are not members. If you believe an AHIMA member or credentialed professional has violated the Code of Ethics, you may file a complaint with AHIMA.
Specifically, potential ethics violations regarding misconduct that involves currently certified individuals (i.e. certificants) must be submitted via an Ethics Complaint Form, along with supporting documentation, to CCHIIM or mailed to the address below. The CCHIIM Review Panel hears potential ethics violations regarding misconduct, pursuant to the AHIMA Code of Ethics and the CCHIIM Disciplinary and Appeal Policy. For additional information please see the CCHIIM Disciplinary and Appeal Policy Flowchart.
CCHIIM- Certification Department
233 N. Michigan Ave, 21st Floor
Chicago, IL 60601
Potential ethics violations regarding misconduct that involves a current AHIMA member who is not a credential holder (or certificant) or is both a current member and credential holder (or certificant) must be submitted via an Ethics Complaint Form, along with supporting documentation, to the Professional Ethics Committee or mailed to the address below. A separate AHIMA Professional Ethics Committee Policy and Procedure is used for those types of potential violations.
Profession Governance - Professional Ethics Committee
233 N Michigan Ave, 21st floor
Chicago, IL 60601
If you believe an AHIMA credentialed professional who is also an AHIMA member has violated the Code of Ethics, you may file a complaint with either AHIMA Profession Governance or CCHIIM. A completed Ethics Complaint Form must be submitted along with supporting documentation to the AHIMA Professional Ethics Committee or CCHIIM.
Complaints: Customer Service
All other inquiries, questions, and concerns regarding AHIMA credentials or their respective certification examinations are regarded as customer-service complaints and are managed accordingly through the AHIMA Certification Department complaint policy and procedures.
A certificant or candidate may submit a certification-specific customer-service complaint online, or by calling (800) 335-5535.
Your customer-service complaint will be logged and acknowledged within two (2) business days.
Candidates are required to report any complaints at the test center on the day of their examination. Because of the secure nature of the examination, neither AHIMA nor Pearson VUE will disclose examination questions or candidate’s responses to individual questions.
Candidates who fail the exam and believe irregular testing conditions were a contributing factor may file an appeal. Examples of irregular testing conditions include a medical or personal emergency during the testing session, exam vendor technical issues such as computer malfunctions or power outages, and other significant test site disruptions. All appeal requests must be made in writing and postmarked or emailed no later than 7 days after the receipt of the exam score report. All appeals must describe the suspected error or problem and the requested remedy.
Eligibility Request for Reconsideration
Applicants who are notified that they do not meet the eligibility requirements may request reconsideration of this decision by sending a written notice to the Director of Certifications within 30 days of communication of the adverse eligibility decision. The Director of Certifications will review the request for reconsideration and will make a decision regarding eligibility. No new or additional information may be submitted with the request. The request for reconsideration will be reviewed within 45 days of receipt. Written notice of the decision will be sent to the applicant within 30 days of the review.
Candidates can request a refund for their exam application up to fourteen (14) business days prior to their scheduled test date or eligibility end date.
Requests can be submitted directly to email@example.com. Please supply the following information:
There is a $75 processing fee for all refund requests. The refunded will be credited in the same manner of the original payment. If the candidate purchased the exam with a credit card the refund will be credited to that same credit card. Please allow 2 to 4 weeks for reimbursement (2 to 3 months if paid by check).
All appointments must be canceled through Pearson Vue prior to the request for a refund (please see the exam cancellation policy below).
AHIMA's policies about changing a testing appointment are as follows:
Up to 15 days before exam date
Between 14 days 24 hours prior to exam date
Forfeit application fee