AHIMA supports the use of policy and other tools to realize the benefits of greater integration of clinical and administrative data, including improved patient experience, decreased administrative costs, reduced provider burden, and improved quality of care and outcomes. Health information (HI) professionals have considerable knowledge and relevant experience to contribute in developing policy. To ensure the best outcome for individuals, AHIMA believes that policy must:
Policy approaches must be evaluated to ensure that they remove unnecessary steps and complications for patients, while decreasing administrative burdens for providers.
Policy must take a holistic approach that looks at business processes, representation from stakeholders, and other factors that will create trust across providers and payers.
New approaches to administrative processes must be adopted in a way that supports all parties and does not disrupt or slow down the numerous steps from checking patient eligibility through claims processing and payment.
New standards and approaches must reflect how information flows through the health care system, the technical systems that are needed, and the crucial role HI professionals play in translating across clinical and administrative domains.
Integration will only be successful if it builds from a detailed understanding of how code sets are used for administrative and clinical purposes and addresses mapping issues, particularly when different codes sets are used for the same underlying concept (such as SNOMED/HL7 versus ICD/CPT/HCPCS for problems and diagnoses). Otherwise, data may not hold the same meaning for those who generate it and those who use it in other contexts (semantic interoperability).
Successful automation also will require greater collaboration across the range of professionals engaged in creating, curating, sharing and using both clinical and administrative data.
Increased sharing of health information across payers and providers requires careful consideration of privacy issues, including ensuring that only the minimum necessary information is shared, and uses beyond the specific transaction are limited. One element of building privacy in by design is addressing the problem of patient matching. Addressing privacy and security successfully involves both technical and operational solutions that support clear policies that are consistent across all actors.
Through a combination of public and private sector efforts, the health information underlying our healthcare system has undergone digital transformation, leading to great promise for better informed and safer care, increased individual engagement in health, and improved efficiency. However, significant work remains to bring healthcare fully into the digital economy to support changing health models that put the consumer in the center, reward value over volume, and harness tools such as clinical decision support and machine learning. Improved interoperability and attention to data integrity will be key to making progress.
According to the 2019 CAQH Index, providers electronically submit 3.4 billion claims per year, which amounts to 9.3 million claims per day. And according to federal data, virtually all hospitals (96 percent) and most physicians (80 percent) have adopted electronic health records (EHRs) certified through a federal program run by the Office of the National Coordinator for Health Information Technology (ONC).
However, processes that require the exchange of clinical data to support administrative processes generally involve a considerable amount of manual work, including phone calls, use of payer portals, and faxes. Inpatient authorizations, medical necessity reviews and prior authorizations for tests, procedures, and medications all impose significant burdens on providers and patients and raise administrative costs. In some cases, they delay treatment and negatively impact patient outcomes.
Better integrating administrative and clinical health data, including tools for automation, could bring significant benefits for improved patient experience and decreased provider burden. However, significant barriers beyond the technical approaches, such as standardizing business processes and privacy concerns, will need to be overcome. As policymakers consider the best path forward, AHIMA members provide a crucial on-the-ground perspective.
Prior authorization and authorization for inpatient care currently are characterized by variability in the data requested to make a determination – both across payers and across plans offered by a given payer.
New approaches will need to be mapped across existing operations to understand how roles and technology will need to change.
New approaches may require a different skill mix, leading to a need for training and other workforce considerations.
Today, clinical and administrative data often rely on different standards for similar concepts (such as SNOMED/HL7 versus ICD/CPT/HCPCS for problems and diagnoses). Currently, we lack a consensus-based map to accurately and consistently translate across them.
Particularly given the lack of accurate patient matching, and in light of high duplicate record error rates that can lead to patient safety issues.
Providers want to be good stewards of patient information and ensure that data sharing is supportive of patient privacy. Security, such as authorizing and authenticating data recipients before exchange, must also be assured.
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January 5, 2021
AHIMA calls for the incoming administration to consider the implications of health information as they begin to implement new health policies in 2021.
AHIMA Advocacy in Action - Integrating Clinical and Administrative Data
January 4, 2021
In a response to a Centers for Medicare and Medicaid Services proposed rule to reduce provider and patient burden by improving prior authorization processes, AHIMA expressed concerns that the rule does not adequately address the standardization of prior authorization requirements and that it does not include a process to advance standards convergence.
October 28, 2020
Tom Mason, MD, chief medical officer at the ONC, took part in a panel discussion on clinical and administrative data integration at AHIMA20 earlier this month. We spoke with Dr. Mason about the ONC’s role in the initiative, standardization, and the challenges of data integration.
Webinar | 1 CEU
The two main streams of health data the health care system relies on – administrative and clinical remain largely disconnected. Hear from policy experts about ongoing efforts to integrate these two important data streams.
October 28, 2020
AHIMA submitted feedback to the Health Information Technology Advisory Committee on the Intersection of Clinical and Administrative Data Task Force’s draft recommendations on the convergence of clinical and administrative data.
July 24, 2020
In a letter to the National Committee on Vital and Health Statistics Subcommittee on Standards, AHIMA highlighted the importance of addressing factors beyond automation to support improvement in provider-payer exchanges of information.