Cancellation Policy:

REFUNDS

AHIMA provides full refunds less a processing fee of $75 for registration cancellations made up until 61 days prior to the date of the first day of the program. A partial refund of 75% is provided for registration cancellations made between 60 and 46 days prior to the date of the first day of the program. NO REFUNDS are provided within 45 days of the date of the first day of the program. All refunds are processed within 30 days of receipt.

SUBSTITUTIONS

Substitutions (that is, assigning a paid registration to another individual) must be requested at least 31 days prior to the date of the first day of the program. A processing fee of $75 will be invoiced at that time.  Substitutions are not accepted within 30 days of the program date and no refund will be.

RESCHEDULING

Rescheduling (that is, postponing the use of a paid registration to a future instance of the same program) is subject to availability and limited to future instances of the same program currently advertised on www.ahima.org and occurring within six months of the original program date and within the same year. Requests received at least 46 days prior to the first day of the program will be considered.  Approved changes will be accessed a processing fee of $75. Rescheduling is not permitted within 45 days of the program date; no refund will be provided.  Registration must be utilized during the same year of purchase.    

SUBMITTING REQUESTS FOR REFUNDS, SUBSTITUTIONS AND RESCHEDULING

AHIMA reserves the right to modify, cancel or reschedule any event or meeting due to unforeseen circumstances. Registered attendees will be notified of cancellation in advance of program with options of one of the following: 1) re-register for any rescheduled program if available or 2) receive full refund of monies paid for the cancelled program. Cancelled Program Refunds: Refunds for registration fees paid for cancelled programs with no rescheduled options will be paid in full and automatically sent to attendees with 30 days of notification. Rescheduled Program Refunds – Registrants for rescheduled programs will receive notification instructing registrants about either re-registering for the rescheduled program or obtaining full refund. AHIMA assumes no responsibility for personal expenses. Requests for refunds, substitutions and rescheduling must be submitted in writing to the Meeting Registrar by fax to 312-233-1500. All requests should include the name and date of the program. For substitutions, please include both the original registrant and the substitute registrant’s: name, mailing address, phone number, e-mail address, and order reference number. Notification of approval will be made within seven days of receipt of the request.

PAYMENT IN FULL BEFORE REACHING ONSITE

AHIMA is committed to supporting our customer’s ability to pay using purchase orders. However, all programs must be paid in full prior to the first day of the program. Individuals using purchase orders where payment has not processed by the first day of the program will need to provide a valid credit card to AHIMA to as confirmation of payment and agree that  this card will be held up to 10 business days after the last day of the program . At that time if payment has not been made in full AHIMA, AHIMA may process payment using the credit card.