AHIMA Exam Refund & Cancellation Policy

Exam Refund Policy

Candidates can request a refund for their exam application up to fourteen (14) business days prior to their scheduled test date or eligibility end date.

Requests can be submitted by creating a customer support request here or by faxing your request to (312) 233-1500; Attn: Certification with the following information:

1. Candidate’s name
2. AHIMA ID# (optional)
3. Exam type

There is a $75 processing fee for all refund requests. The refunded will be credited in the same manner of the original payment. If the candidate purchased the exam with a credit card the refund will be credited to that same credit card. Please allow four to six weeks for processing.

All appointments must be canceled through Pearson Vue prior to the request for a refund (please see the exam cancellation policy below).

Exam Cancellation Policy

AHIMA's policies about changing a testing appointment are as follows:

1. Candidates may cancel and reschedule the examination up to 15 business days prior to the scheduled examination date at no charge.
2. Any candidate who cancels or reschedules his or her appointment between 14 days and 24 hours prior to the exam date will be charged a penalty of $30 by Pearson Vue. Rescheduling and payment must be completed using a valid credit card via www.Pearson Vue.com/ahima or by calling the Pearson Vue Call Center at (888) 524-4622.
3. Candidates may not reschedule the examination less than 24 hours prior to the examination appointment.
4. Candidates who do not arrive or who arrive late to their scheduled exam appointment time will be considered no-shows and will forfeit their application fee.
5. Candidates failing to appear for the scheduled appointment or who are over thirty (30) minutes late will not be allowed to test. A new application and the full application fee must be submitted in order to test.