Please contact us by submitting a customer support request or by calling our Customer Relations Team at (800) 335-5535.
Please fill out the Certificate Order Form and mail to the address indicated on the form
Requests for an extension must be received no later than 14 business days from your scheduled exam date or eligibility end date. Please see page 11 of the candidate guide for more information on the Extension Policy.
Please fill out the Eligibility Extension Request Form to apply for an extension
For submitting certification exam applications and fees:
Chicago, IL 60678-3081
Attn: Certification Examinations
For candidates submitting transcripts from CAHIIM-accredited programs (required as part of the RHIT or RHIA certification examination application process):
233 N. Michigan Ave., 21st Fl.
Chicago, IL 60601
Attn: Certification Transcripts
To request verification of an individual's certification status, please submit the individual's full name, AHIMA ID number (if possible), on your company's letterhead or company E-mail.
Please include your fax and / or e-mail information specifying which of these you would like to be used to expedite your request.
Verifications are processed within 2-3 business days. Fax this correspondence to 312-233-1500. Attn: Credential Verification, or email your request to (Employers and Recruiters Only) firstname.lastname@example.org. For all other inquires contact Customer Relations
Appeals to CCHIIM by candidates or certificants are strictly limited to disputes regarding:
The AHIMA Code of Ethics applies to AHIMA members and credentialed professionals who are not members. If you believe an AHIMA member or credentialed professional has violated the Code of Ethics, you may file a complaint with AHIMA.
Specifically, potential ethics violations regarding misconduct that involve currently certified individuals (i.e., certificants), irrespective of AHIMA membership status, that are NOT related to certification examination eligibility, certification exam performance, and recertification (certification maintenance), must be submitted to the AHIMA Professional Ethics Committee. A separate AHIMA Professional Ethics Committee Policy and Procedures is used for potential ethics violations regarding misconduct, pursuant to the AHIMA Code of Ethics, which can be found in the Professional Ethics Committee Policies and Procedures.
All other inquiries, questions, and concerns regarding AHIMA credentials or their respective certification examinations are regarded as customer-service complaints and are managed accordingly through the AHIMA Certification Department complaint policy and procedures.
A certificant or candidate may submit a certification-specific customer-service complaint online, or by calling (800) 335-5535.
Your customer-service complaint will be logged and acknowledged within two (2) business days.
Candidates can request a refund for their exam application up to fourteen (14) business days prior to their scheduled test date or eligibility end date.
Requests can be submitted by creating a customer support request here, with the following information:
There is a $75 processing fee for all refund requests. The refunded will be credited in the same manner of the original payment. If the candidate purchased the exam with a credit card the refund will be credited to that same credit card. Please allow four to six weeks for processing.
All appointments must be canceled through Pearson Vue prior to the request for a refund (please see the exam cancellation policy below).
AHIMA's policies about changing a testing appointment are as follows:
Up to 15 days before exam date
Between 14 days 24 hours prior to exam date
Forfeit application fee